LUSH AURA

Have a question or need assistance? We’re here to help! Reach out to us anytime by filling out the form below or sending us an email at saqibdigi@gmail.com You can also connect with us through our social media channels for quick responses. We look forward to assisting you and ensuring your shopping experience is delightful.”

Thank you for visiting and shopping at Fausto Sarlie.

Our high-quality items are crafted in various workshops across the globe. Following are the terms and conditions that constitute our Shipping Policy. 

SHIPMENT PROCESSING TIME

Orders are processed within 3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In peak periods please allow for up to 6 business days for dispatch.

SHIPPING RATES & DELIVERY ESTIMATES

Average arrival time is 30 days after dispatch.  If we are experiencing a high volume of orders, delivery time is 49.

IMPORTANT MESSAGE: Due to the situation with the Coronavirus there may be disruption to the delivery service and orders may take longer to reach you!!!

*All shipping times exclude clearance/customs delays

** Delivery delays can occasionally occur.

We do not offer refund for orders with 100% discount code. For other orders a 100% refund can only be processed within 24 hours after placing the order, after that only 50% refund will be processed. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at saqibdigi@gmail.com. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at saqibdigi@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at saqibdigi@gmail.com

Welcome to Lush Aura! We are committed to protecting your privacy. This Privacy Policy provides detailed information on how we collect, use, and protect your personal information.

1. Information Collection

• Personal Information: We collect personal information when you register on our site, place an order, subscribe to our newsletter, or communicate with us. This may include your name, email address, mailing address, phone number, and payment information.
• Non-Personal Information: We also collect non-personal information about your visit to our site, including your IP address, browser type, and access times.

2. Use of Information
Your information helps us to more effectively respond to your customer service requests and support needs. Specifically, we use information:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website based on the information and feedback we receive from you.
• To process transactions. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To send periodic emails. The email address you provide may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

3. Protection of Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include password protected directories and databases to safeguard your information.

4. Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.